TYPE:ServiceMODEL:JettaYEAR:2025
Average Score (303 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ArteonYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:AtlasYEAR:2018
Nori is always amazing at customer service. Thank you!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Get loaner vehicles or more loaner vehicles.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Although we did wait 1 1/2 hours for our vehicle to be serviced, we were told that up front.
TYPE:ServiceMODEL:Golf GTIYEAR:2024
TYPE:ServiceMODEL:Golf RYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2021
I have always enjoyed my service visits to Napleton, friendly staff, usually quick service and a very nice area for me to sit and wait for my service to be performed. This last visit I had some difficulty with the vending machine in the waiting area. After several attemp to buy a soda, I gave up. I tried to use a credit card, followed the instructions, it didn't work. I tried different variations of the instructions, still did not work. I gave up and went to get a cup of coffee. The very nice machine that brews coffee as you wait provided me with a cup of coffee that I could not drink. It was terribly strong and there were far more grounds in the bottom of cup than I think is acceptable.