Average Score (286 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

286 Ratings

4.8 Average

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  • Catherine P.04-28-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • William S.04-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Bring back the car was after service.

  • Mitchell S.04-26-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    The attentions and service were excellent,

  • Yiliam N.04-26-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Oscar V.04-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Made appt. Was seem on time. But the lengthy repair time is forbidding for us.

  • Rafael Ernesto V.04-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Expeditiva , amable y eficaz atención. Información precisa del auto

  • Daryl B.04-18-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    The communication provided by your service consultant was excellent. My concerns were investigated and the recommendations for repair were promptly told to me. Repairs were quickly accomplished.

  • Valerie O.04-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Service was fast and courteous.

  • Rainer R.04-13-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Daniel D.04-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Roger Phipps is an outstanding representative of Napelton VW in every way; knowledgeable, efficient, professional and friendly. He knows his business and his customers. He personalizes each encounter and makes his customers feel appreciated. The best service rep I’ve dealt with in over 50 years.