Average Score (286 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

286 Ratings

4.8 Average

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  • Chris H.02-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Alex (service representative) has great customer service. He is informative and very accommodating to customers.

  • Andrew G.02-23-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    I love the communication and quick service

  • Rafael Ernesto V.02-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Buena e inmediata atención

  • Marcos T.02-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Yes

  • Maoly R.02-21-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    I chose this rating because Alex provided outstanding service. He was attentive, professional, and genuinely cared about ensuring a smooth experience. His kindness and dedication made a significant difference, and I truly appreciate his efforts. It’s rare to find such excellent customer service, and I will definitely recommend him to others.

  • Stephanie C.02-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Gabinai R.02-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

  • Matthew S.02-21-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

  • Sharalyn S.02-21-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    We love Volkswagen and Napleton is awesome.

  • Christine M.02-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021