Average Score (286 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

286 Ratings

4.8 Average

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  • Marcos B.01-30-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Alex was excellent and went above and beyond to make sure our vehicle was properly taken care of!

  • Carolina D.01-28-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

    The process was simple and fast, and I am very satisfied with my vehicle!

  • Nyjai-a B.01-28-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Loved working with David, they made the process simple and enjoyable.

  • Stephen P.01-27-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2021

    My service advisor, Roger Phipps, was professional, personable, and knowledgeable during my recent visit. He took great care and time understanding the issue and effectively relayed that to the technicians so they could diagnose and solve the problem.

  • Jacob W.01-27-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Na

  • Nicole M.01-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Kevin D.01-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    The exceptional service provided by Napleton's Volkswagen of Orlando truly exceeded our expectations. Their prompt responsiveness to our needs was truly impressive, and we wholeheartedly recommend their services for anyone requiring VW maintenance.

  • Leslie B.01-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Andrew S.01-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Fernando I.01-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021