Average Score (303 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

303 Ratings

4.8 Average

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  • Hannah M.09-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Fantastic service, 11/10!

  • Leslie B.09-02-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    The dealership is filled with people willing to help

  • Helen S.09-02-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    Great communication between Napleton service and car owner. Was keep informed throughout the entire repair process. This means a lot to a customer.

  • Angela O.09-02-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

  • Dora R.09-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    The advisor was helpful and knowledgeable to some extend. The repair was done in a timely manner.

  • William S.08-30-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

    Absolutely awesome dude was so nice and helpful and wasn’t pushy at all definitely coming back

  • Joseph B.08-29-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Service was great. Would give 10 stars if possible ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

  • Renee M.08-28-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Pedro V.08-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Nori Is the best customer service representative in this company

  • Vanessa R.08-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2024