TYPE:SalesMODEL:TiguanYEAR:2025
Average Score (286 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2023
The service with my Volkswagen ID.4 was excellent. Alex was super attentive, answered all my questions with patience, and made me feel confident throughout the whole process. His professionalism and dedication to customers really stand out.
TYPE:ServiceMODEL:Jetta GLIYEAR:2021
Once again, Roger Phipps delivered exceptional service during my recent visit to Napleton VW. His professionalism and personable approach make the experience seamless from start to finish. He listens attentively, ensures every concern is clearly communicated to the technician, and follows through to make sure the repair is handled accurately and efficiently. It’s rare to find someone so committed to both technical precision and customer care—Roger continues to set the standard.
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:AtlasYEAR:2020
Servicie was excellent
TYPE:ServiceMODEL:TiguanYEAR:2023
Alex Malavakis was professional, helpful, and made the service experience easy and positiv
TYPE:ServiceMODEL:AtlasYEAR:2024
Alex Castano in the car service department was very professional, honest and updated me approximate waiting times. My truck was serviced as requested and everything was done correctly.
TYPE:ServiceMODEL:TiguanYEAR:2019
Excellent service and professional staff.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Great service and friendly customer service representative.